Shipping policy
Cancellation Policy
We want to ensure you're completely satisfied with your order. You can edit or cancel your order within the first 12 hours after placing it. Unfortunately, we're unable to accommodate cancellation requests beyond this timeframe. This policy allows us to begin processing your order promptly, ensuring we can get your products to you as quickly as possible.
Shipping Method
Your items will be shipped after 2 business days of order processing. We'll select the most appropriate delivery method based on your shipping address to ensure safe and efficient delivery. While we cannot accommodate requests for specific carriers, rest assured we work with trusted partners to get your order to you reliably.
Free Standard Shipping
Free Standard Shipping typically arrives within 7-12 business days from the shipment date. Delivery times may vary depending on your location.
Express Insured Shipping
Express Insured Shipping generally arrives within 2-7 business days from the shipment date. Your package is fully insured against loss during transit and will be replaced or refunded if lost. Delivery times may vary based on your location.
Factors Beyond Our Control
While we're committed to ensuring timely delivery of every order, we appreciate your understanding that certain circumstances are beyond our control. We cannot be held liable for delays or delivery issues caused by extreme weather conditions, shipping carrier strikes, natural disasters, customs delays, or other unforeseen events. We work closely with our shipping partners to minimize any impact and will keep you informed if such situations affect your order.
Tracking Your Order
Staying updated on your order is easy! You can track your shipment by:
- Checking your most recent order confirmation email, which includes your tracking number
- Contacting our team at contactheliomd@gmail.com if you need assistance locating your tracking information—we're happy to help!
Customs, Duties, and Taxes
Please note that import duties, taxes, and charges are not included in your item price or shipping cost. As the buyer, you're responsible for these additional fees. We recommend checking with your country's customs office before purchasing to understand any potential costs. We understand this may be inconvenient and appreciate your understanding—these fees are set by your local government and are outside our control.
Questions? Our Customer Care team is here to help. Reach out to us at contactheliomd@gmail.com anytime.