HelioMD Guarantee

At HelioMD, we stand behind the quality and effectiveness of our premium supplement products. To ensure you can purchase with confidence, we offer a 30-day money-back guarantee subject to the terms and conditions set forth below.

 

1. OFFICIAL COMMUNICATION CHANNELS

1.1 Authorized Contact Information
 All official HelioMD communications, customer support inquiries, and refund requests must be directed to and will originate from our authorized email address: contactheliomd@gmail.com

1.2 Communication Exclusivity
 HelioMD conducts all official business correspondence exclusively through contactheliomd@gmail.com. Any communications claiming to represent HelioMD from alternative email addresses, domains, or contact methods are unauthorized and should be disregarded.

1.3 Customer Verification
 For your protection, please verify that all HelioMD correspondence originates from contactheliomd@gmail.com before responding or providing any personal information.

 

2. SATISFACTION GUARANTEE TERMS

2.1 Eligibility Period
 If you use any HelioMD supplement consistently for thirty (30) consecutive days as directed and do not experience the intended benefits as described, you may request a full refund of your purchase price.

2.2 Return Requirement for Supplements
Due to the consumable nature of supplements and health safety regulations, approved refunds require the return of the remaining product. Upon receipt and verification of the returned product, your refund will be processed. Shipping costs for returns are the responsibility of the customer unless the product arrives damaged or defective.

2.3 Multi-Product Order Limitation
 Where an order contains multiple HelioMD products, this guarantee applies to one (1) product only per order. You may designate which product the guarantee shall apply to. All other products within the same order are excluded from refund eligibility under this policy.

2.4 One Guarantee Per Product Type
 Customers are eligible for one (1) money-back guarantee claim per unique product formulation. Repeat purchases of the same product are not eligible for additional refund requests under this guarantee.

 

3. COVERED CONDITIONS

3.1 Sealed Product Issues
 Products with broken seals, damaged packaging, or evidence of tampering prior to customer use must be reported to contactheliomd@gmail.com within forty-eight (48) hours of delivery. Claims reported after this period will not be honored.

3.2 Damage During Transit
 Damage occurring during shipment, including broken bottles, leaking containers, or crushed packaging, must be reported to contactheliomd@gmail.com within forty-eight (48) hours of confirmed delivery. Photographic evidence of the damage must be provided.

3.3 Product Quality Issues
 If a supplement exhibits unusual appearance, odor, or other quality concerns that suggest manufacturing defects, please contact us immediately at contactheliomd@gmail.com. HelioMD may, at its discretion, provide product evaluation, replacement, or refund as deemed appropriate.

3.4 Expiration Date Concerns
 All HelioMD products are shipped with adequate shelf life remaining. If you receive a product with less than six (6) months until expiration, please contact contactheliomd@gmail.com within forty-eight (48) hours of delivery for a replacement.

 

4. CUSTOMER RESPONSIBILITY EXCLUSIONS

4.1 Non-Refundable Circumstances
 Refunds shall not be issued for issues arising from customer responsibility, including but not limited to:

  • Failure to follow recommended dosage or usage instructions

  • Improper storage conditions (exposure to heat, moisture, or direct sunlight)

  • Use beyond the product's expiration date

  • Allergic reactions to disclosed ingredients (customers are responsible for reviewing ingredient lists prior to purchase)

  • Failure to consult with a healthcare provider when recommended

  • Dissatisfaction with taste, texture, or other subjective preferences not related to product effectiveness

  • Comparative ordering practices (placing simultaneous orders with multiple sellers)

4.2 Multi-Vendor Orders
Where a customer places concurrent orders with HelioMD and other supplement retailers, variations in shipping speed, delivery timing, or arrival schedules do not constitute grounds for refund, dispute, or chargeback, provided HelioMD ships within its stated processing and delivery timeframes.

4.3 Health Disclaimer
 Supplement results may vary based on individual physiology, lifestyle, diet, and other factors. The 30-day guarantee is based on consistent use as directed. HelioMD makes no guarantee of specific health outcomes, as individual results are inherently variable.

 

5. DELIVERY-RELATED POLICIES

5.1 Stolen or Missing Packages
 We understand that package theft can be a frustrating and unfortunate experience beyond your control. While HelioMD makes every effort to ensure safe delivery of your order, we cannot be held liable for packages confirmed as delivered by the shipping carrier.

All shipments include tracking and proof of delivery. Once a package is marked as delivered to the address provided at checkout, responsibility transfers to the customer. Claims of theft, loss, or non-receipt following confirmed delivery are not eligible for refund or replacement under this policy.

We encourage all customers to:

  • Provide accurate delivery information at checkout

  • Choose a secure delivery location

  • Consider requiring a signature upon delivery when available

  • Monitor tracking information closely

  • Report any delivery concerns to contactheliomd@gmail.com within forty-eight (48) hours of the confirmed delivery time

5.2 Refused or Rejected Shipments
 Orders that are refused, rejected, or intentionally not accepted at the time of delivery are ineligible for refund. Refused packages may be subject to loss or delay during the return process. If a refused shipment does not return to our facility, no refund will be issued.

5.3 Temperature-Sensitive Products
 HelioMD takes precautions to ship supplements in appropriate conditions. However, customers are responsible for retrieving packages promptly upon delivery to prevent exposure to extreme temperatures. Claims related to heat or cold damage after confirmed delivery are not eligible for refund or replacement.

 

6. DISPUTE RESOLUTION

6.1 Our Commitment to You
 At HelioMD, we value your trust and satisfaction above all else. We are committed to resolving any concerns you may have in a fair, prompt, and respectful manner. Our customer support team is here to listen, understand, and work with you to find the best possible solution.

6.2 Timely Reporting for Effective Resolution
 To ensure we can address your concerns while information is current and actionable, we ask that all issues regarding delivery, product quality, or service be reported to contactheliomd@gmail.com within forty-eight (48) hours of order receipt. Early communication allows us to investigate thoroughly and respond to your needs more effectively.

6.3 Direct Communication First
 We understand that problems can arise, and we genuinely want to help resolve them. Before initiating any payment dispute, chargeback, or third-party claim, we respectfully request that you contact us directly at contactheliomd@gmail.com. This gives us the opportunity to understand your situation and work toward a resolution that meets your needs. Most concerns can be addressed quickly and satisfactorily through open dialogue with our dedicated support team.

6.4 Understanding Chargebacks
 While we recognize that chargebacks are sometimes necessary, filing one without first allowing us the opportunity to assist may hinder our ability to help you and can result in:

  • Limitations on future purchase eligibility

  • Reporting to fraud prevention systems as required by payment processors

  • Additional costs that we may be obligated to recover

We sincerely want to avoid these outcomes and resolve your concerns amicably. Please reach out to us first—we are here for you.

6.5 Acknowledgment of Receipt
 If we do not hear from you within forty-eight (48) hours of delivery, we will understand this to mean that your order was received in satisfactory condition. After this period, eligibility for disputes, chargebacks, or refund claims related to that order will no longer be available under this policy.

6.6 Partnership in Resolution
 By choosing HelioMD, you are joining a community that values honest communication and mutual respect. We ask that you work with us in good faith to address any concerns before involving payment processors or other third parties. Your satisfaction matters deeply to us, and we are committed to earning your trust through responsive and compassionate customer care.

 

7. REFUND REQUEST DOCUMENTATION

7.1 Proof of Consistent Use
 To qualify for a refund under our satisfaction guarantee, customers must provide evidence of consistent supplement use throughout the entire thirty (30) day period as directed on the product label.

7.2 Required Documentation
 Customers must submit photographic or video documentation demonstrating daily supplement use over the 30-day period, commencing from the delivery date. Documentation must clearly display:

  • The product being actively consumed

  • A visible date/timestamp for verification purposes

  • The product label showing lot number and expiration date

7.3 Product Return Documentation
 In addition to usage documentation, customers must return:

  • The original product container with at least 25% of the product remaining

  • A completed return form (provided by customer support)

  • Proof of purchase (order number or receipt)

7.4 Submission Standards
 Incomplete, unclear, or unverifiable submissions may result in denial of the refund request. HelioMD reserves the right to request additional documentation if initial submissions are insufficient. Products returned without proper documentation or in violation of health and safety standards will not be eligible for refund.

 

8. REFUND REQUEST PROCEDURE

To initiate a refund request, please contact our customer support team at contactheliomd@gmail.com with all required documentation as outlined in Section 7. Our team will review your submission and provide return authorization instructions if your request qualifies.

Important Notice:

  • Refund requests submitted through any channel other than contactheliomd@gmail.com cannot be processed and will not be considered valid submissions.

  • Do not return products without first receiving return authorization from HelioMD customer support.

  • Unauthorized returns will not be accepted or refunded.

  • Upon approval, customers will receive a return shipping address and return authorization number.

  • Refunds will be processed within seven (7) business days of receiving and inspecting the returned product.

 

9. HEALTH AND SAFETY COMPLIANCE

9.1 FDA Disclaimer
 These statements have not been evaluated by the Food and Drug Administration. HelioMD products are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult with a qualified healthcare provider before starting any supplement regimen, especially if pregnant, nursing, taking medications, or have a medical condition.

9.2 Product Safety Standards
 HelioMD maintains strict quality control and safety standards. All products are manufactured in FDA-registered facilities following Good Manufacturing Practices (GMP). However, individual reactions to supplements can vary, and customers assume responsibility for their personal health decisions.

 

10. POLICY INTENT

This policy is designed to balance customer satisfaction with business sustainability and health safety regulations. HelioMD is committed to transparency, fairness, and supporting your wellness journey. We appreciate your understanding of these terms, which protect both our valued customers and our ability to continue delivering quality supplements.

 

CUSTOMER ACKNOWLEDGMENT

By completing a purchase with HelioMD, you acknowledge that you have read, understood, and agree to be bound by the terms of this Money-Back Guarantee policy. You further acknowledge that contactheliomd@gmail.com is the sole authorized communication channel for all customer support, refund requests, and official HelioMD correspondence.

You confirm that you have reviewed all product ingredients and have consulted with a healthcare provider if necessary. You understand that supplements require consistent use as directed and that individual results may vary.