Returns and Refund Policy
Thank you for choosing HelioMD. We value your satisfaction and want to ensure that your experience with our wellness and relief products meets your expectations. As part of our commitment to customer satisfaction, we provide you with a right of withdrawal, commonly known as a cooling-off period.
Right of Withdrawal (Cooling-Off Period) - HelioMD
You have the right to withdraw from your purchase by contacting us within 30 days from the day you receive your order. If you want to withdraw your purchase after 30 days you received your order, we cannot guarantee a 100% refund of your purchase.
How to Exercise Your Right of Withdrawal:
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. You can do this by:
Contact our customer service team at contactheliomd@gmail.com with your order number, your intention to withdraw, and the reason why you want to withdraw. Our customer service will provide and assist you on how our terms for 30-Day Money Back Guarantee works. You can also check this link for your reference: https://heliomd.com/pages/heliomd-guarantee or you can check it below this page.
Returns
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at contactheliomd@gmail.com within 30 days from the date of purchase.
- Provide Information: Please provide your order number, the item(s) you want to return, and the reason for the return.
- Wait for Authorization: Wait for our customer service team to authorize the return and provide you with further instructions.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 2-5 business days.
Late or Missing Refunds: If you haven’t received a refund within the specified period, please first check your bank account. If the refund is not visible, contact your credit card company or bank, as processing times may vary.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item. We will only replace items within 30 days if they are defective, or damaged or if returns have been initiated. Replacement items are not eligible for exchange or claim. Please contact our customer service team for assistance at contactheliomd@gmail.com.
Cancellation
If you want to cancel your order out of buyer’s remorse, Kindly contact our customer service at contactheliomd@gmail.com not exceeding 12 hours upon placing your order. Once your order is already shipped we cannot cancel your order anymore.
Shipping
General Shipping Information:
The buyers are responsible for paying customs duties and any applicable taxes.
To return your product, you should mail your product to our warehouse located (Kindly contact our customer service at contactheliomd@gmail.com for the address).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You may consider a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.
HelioMD Guarantee
At HelioMD, we are passionate about your well-being and the effectiveness of our diverse wellness and relief products. We're confident that our products can significantly contribute to your health and vitality. To ensure your satisfaction, we offer a 30-day money-back guarantee.
Terms of our 30-Day Money Back Guarantee:
If you use any HelioMD product for 30 consecutive days and don't experience the desired relief, we will promptly issue you a 100% refund on your purchase. No hassle involved – you get to keep the product!
Additional Terms for Multiple Product Orders:
If you have ordered multiple HelioMD products, the 30-day money-back guarantee applies to only one product per order. The guarantee is valid for the product of your choice, and the other product(s) will not be eligible for a refund under this guarantee.
How to Claim Your Refund:
To initiate the refund process, provide proof of your consistent use of the HelioMD product in one of the following ways:
Photo or Reels Documentation: Submit photos or brief video Reels showcasing the daily use of your HelioMD product over the 30 days from the day you received your order. Each visual should clearly show the product in use and include a visible timestamp for verification. This documentation will help us ensure a smooth and efficient refund process for you.
Initiating Your Refund:
To begin the refund process, reach out to us via email at contactheliomd@gmail.com. Attach the evidence following the specified guidelines, and our team will promptly assist you.
At HelioMD, we are dedicated to your well-being and believe in the efficacy of our wellness and relief products. Take the first step towards a healthier you, risk-free, and embark on your wellness journey with confidence!
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us at contactheliomd@gmail.com.